Refund policy
Return and Refund Policy
Last updated: September 16, 2026
At yovogenerac.shop, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your order, subject to the conditions below.
1. Return Eligibility
To be eligible for a return:
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The return request must be submitted within 30 days of delivery.
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The item must be in its original condition.
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The item must be unused and unworn.
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The item should be returned with its original packaging, accessories, and any included documentation.
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Proof of purchase or your order number may be required.
We reserve the right to refuse a return if the product does not meet these conditions.
2. How to Request a Return
To request a return, please contact us at:
Email: contact@yovogenerac.shop
Phone: +1 718-767-5545
Please include:
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Your full name
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Order number
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The item you want to return
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The reason for the return
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Photos of the product, if the item is damaged or defective
After reviewing your request, we will provide you with instructions for returning the product.
Please do not send your return to the sender address on your package unless we have provided you with return instructions.
3. Return Shipping Costs
For returns due to a change of mind or reasons unrelated to a product defect, the customer is responsible for the return shipping costs.
If the product arrives damaged, defective, or incorrect, please contact us before returning the item. If the issue is confirmed, we will provide appropriate return instructions.
4. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to be processed after the returned item has been approved. Your bank or payment provider may require additional time for the refund to appear in your account.
5. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at contact@yovogenerac.shop.
Please provide your order number and clear photos of the item. We will review the issue and, when appropriate, offer a replacement or refund.
6. Exchanges
We currently do not offer direct product exchanges.
If you need a different product, size, or variant, please request a return and place a new order after your return has been approved.
7. Non-Returnable Items
Certain items may not be eligible for return when they are:
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Used, worn, or damaged after delivery due to customer handling
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Missing original packaging or accessories
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Personalized or customized, unless defective or incorrect
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Clearly identified as non-returnable on the product page before purchase
8. Order Cancellation
If you wish to cancel an order, contact us as soon as possible at contact@yovogenerac.shop.
We will attempt to cancel the order before it is processed or shipped. Once an order has been shipped, it may no longer be possible to cancel it and the normal return procedure will apply.
9. Refund Delays
If you have not received your refund after the stated processing period, please first check with your bank or payment provider.
If you still cannot locate the refund, contact us at:
10. Contact Information
Business Name: yovogenerac
Website: yovogenerac.shop
Email: contact@yovogenerac.shop
Phone: +1 718-767-5545
Address: 15th Dr, Whitestone, New York 11357, United States
We reserve the right to update this Return and Refund Policy when necessary. Any changes will be posted on this page with the updated date.