Shipping policy
Shipping Policy
Last updated: September 16, 2026
At yovogenerac.shop, we are committed to processing and delivering your order as efficiently as possible. This Shipping Policy explains our order processing, shipping methods, delivery times, and related information.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are not normally processed or shipped on weekends or U.S. public holidays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
2. Shipping Destinations
We currently ship orders to addresses within the United States.
Please make sure that your shipping address is complete and accurate before submitting your order.
We are not responsible for delays or additional costs caused by incorrect or incomplete shipping information provided by the customer.
3. Shipping Time
For orders shipped within the United States:
Estimated delivery time: 5–10 business days after processing.
The total estimated delivery time is therefore approximately 6–13 business days, including order processing.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on the destination, carrier, weather, holidays, or other circumstances outside our reasonable control.
4. Shipping Costs
Available shipping options and applicable shipping charges will be displayed during checkout before you complete your purchase.
If free shipping is offered for a particular order or promotion, the applicable conditions will be clearly displayed at checkout or on the relevant promotional page.
5. Tracking Your Order
When tracking is available, we will provide a tracking number by email after your order has been shipped.
You can use the tracking information provided to check the status of your shipment with the applicable carrier.
Please allow up to 48 hours after receiving the shipping confirmation for tracking information to become active.
6. Delayed or Lost Packages
If your package appears to be delayed, please first check the tracking information provided by the carrier.
If the tracking information has not been updated for an extended period or your package appears to be lost, please contact us at:
We will review the shipment status and assist you with the available next steps.
7. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a correct and complete shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible.
We will attempt to update the address before the order is shipped. However, we cannot guarantee that changes can be made after an order has entered the shipping process.
8. Damaged Packages
If your package arrives damaged, please contact us as soon as possible at contact@yovogenerac.shop.
Please provide your order number and photographs showing the condition of the package and the product.
We will review the situation and provide appropriate assistance.
9. Delivery Issues
Once a package has been delivered to the address provided at checkout according to the carrier's tracking information, customers should contact the carrier directly regarding delivery-location issues when appropriate.
If you believe your package was incorrectly marked as delivered or cannot be located, please contact us so that we can assist with the available shipping information.
10. Shipping Restrictions
We currently ship only to eligible addresses within the United States.
Certain remote locations, restricted addresses, or areas not served by our available carriers may be subject to shipping limitations.
11. Contact Information
If you have questions about shipping or your order, please contact us:
Business Name: yovogenerac
Website: yovogenerac.shop
Email: contact@yovogenerac.shop
Phone: +1 718-767-5545
Address: 15th Dr, Whitestone, New York 11357, United States
We reserve the right to update this Shipping Policy when necessary. Any changes will be posted on this page with the updated date.